Refund policy
🔁 Return Policy (Australia)
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
✅ Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
📩 How to Start a Return
To start a return, please contact us at lukezhu30@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your item.
Items sent back without prior approval will not be accepted.
Return address: [INSERT YOUR AUSTRALIAN RETURN ADDRESS]
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- We recommend using a trackable shipping method.
❌ Change of Mind
We accept returns for change of mind within 14 days, provided the item meets the eligibility conditions above.
⚠️ Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at lukezhu30@gmail.com.
In accordance with the Australian Consumer Law, you are entitled to a repair, replacement, or refund where applicable.
🚫 Non-Returnable Items
We do not accept returns for:
- Personal care items (e.g. cosmetics)
- Custom or personalised products
- Sale items
- Gift cards
🔄 Exchanges
We do not offer direct exchanges.
To get a different item, please return your original item and place a new order.
💰 Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
If you haven’t received your refund after 15 business days, please contact us at lukezhu30@gmail.com.